Bitcentral services are provided as part of an initial implementation or as a follow-on service designed to identify inefficiencies in existing workflows and technology. You’re in good hands with our on-staff trainers, field engineers and engineering professionals who possess in-depth knowledge of the workflow challenges faced by broadcasters and the latest solutions to tackle those challenges. When paired with Bitcentral’s feature rich products these services can bring about a positive, profitable and profound change to any media organization.
Once deployed and operational, the system typically requires little or no direct interaction or support from local personnel. The highly reliable infrastructure coupled with periodic monitoring and user access to a 24/7/365 technical support hotline ensures that the system is always available for use.
Our main support group is located in Newport Beach, CA, but we also have engineering and support groups located across the country. Some of the features of the end-to-end maintenance and support plan are as follows:
- 100% human support – make a call, speak directly with a person
- Equipment support
- Software support
- 24-hour, 7-day per week, 365 days per year toll-free telephone support
- Extended equipment coverage
- Software updates within current release level
- Ingest Operations
- Production techniques
- Non-linear editing
- Newsroom Operations
- Programming Operations
- Technical Training
Have other Needs?
Not a problem! Contact us to discuss your workflow and how Bitcentral can help you deliver more content and increase your ROI.